Privacy Policy

Effective Date: 1 June 2025

At CoinHaven, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our crypto ATM services.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, and phone number.
  • Transaction Information: including details of crypto purchases, transaction amounts, and wallet addresses.
  • Identification Documents: such as driver’s licence or passport, where required for KYC (Know Your Customer) compliance.
  • Technical Information: including IP address, browser type, device info, and usage data via cookies and analytics tools.

2. How We Collect Information

We collect information when you:

  • Use one of our crypto ATMs
  • Contact us via the website or email
  • Interact with us on social media
  • Use cookies on our website (see Section 5)

3. How We Use Your Information

We use your personal information to:

  • Process cryptocurrency transactions
  • Verify your identity (KYC)
  • Comply with legal and regulatory obligations
  • Improve our website and services
  • Respond to enquiries or customer support requests
  • Prevent fraud or illegal activity

4. Disclosure of Your Information

We may share your data with:

  • Regulatory or law enforcement bodies (e.g. AUSTRAC) when required by law
  • Trusted third-party service providers (e.g. compliance/KYC software)
  • Our professional advisors (e.g. lawyers, auditors)
  • Affiliates and partners, where necessary for business operations

We will never sell your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect data about your browsing activity. You can control cookie usage via your browser settings.

6. Data Security

We implement reasonable technical and organisational security measures to protect your data. However, no online system is 100% secure. Please ensure you take appropriate steps to secure your own devices and wallet information.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (where applicable)
  • Lodge a complaint with a privacy regulator (e.g., OAIC in Australia)

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services constitutes your acceptance of any changes.